Making clients and customers feel welcome when they visit your business is hugely important for success. A welcoming space encourages repeat business, positive word-of-mouth and strong client relationships.
Keep the Entryway Clean and Uncluttered
The entry and lobby area is the very first place clients see when stepping into your business. These initial spots form visitors’ all-important first impressions of your brand. To welcome from the door in, make sure entryways are:
- Swept, mopped and vacuumed regularly to stay free of dirt, debris and dust. Hiring professional business cleaning services like All Pro Cleaning Systems can take care of these daily maintenance needs so you don’t have to.
- Organized with guests’ coats, umbrellas, bags and other items stored neatly in their own designated spaces to keep walkways clear.
- Decorated tastefully with plants, art and welcome signs if space allows to further improve the ambiance.
An immaculately tidy, completely uncluttered entryway sets the welcoming tone from the start that you truly value order, cleanliness and elevating the customer experience.
Arrange the Waiting Area Thoughtfully
If customers commonly wait in your business before being fully served or assisted, pay extra attention that your seating and waiting areas are:
- Clean and in visibly good condition without rips, permanent stains or other wear and tear.
- Comfortable with ample space for guests’ coats, bags, purses and other belongings while they wait.
- Placed appropriately to encourage natural conversations if seating groups or rows where possible.
Small upgrades like organized magazine racks, decor accents like green plants and pleasant background music can all help make waiting time pass far quicker than harsh silent spaces.
Pay Close Attention to Light and Temperature
Lighting and room temperature may seem minor, but keeping both at comfortable levels goes a surprisingly long way towards happy clients. Make sure overhead lighting isn’t too intensely bright and minimize glare from natural light on computer screens or television monitors.
Thermostat settings also significantly contribute to visitor contentment. Set building temperatures at reasonable cool but not cold levels during warmer months and warm but not hot settings in winter months.
Offer Beverages Whenever Possible
If space allows, consider keeping a public self-serve water cooler, single-cup coffee maker or electric hot water kettle and tea assortment available for customer use. These beverage stations subtly show visiting clients and customers that their comfort and contentment is important to your establishment.
Adopt a Regular Cleaning Schedule
On the operations side, consistently staying on top of daily and weekly cleaning tasks dramatically cuts down on dirt buildup and upkeep needs a longer term. Key tasks like:
- Thoroughly sweeping all floors, mopping tile surfaces, thoroughly vacuuming carpets and rugs.
- Dusting displays, shelving, baseboards, window casings and light fixtures.
- Emptying all trash bins, recycling containers before they overflow.
- Fully cleaning restrooms with disinfectants and restocking hand soap, toilet paper and paper towels.
Building these essential cleaning items into an established routine schedule prevents dirt, soil and grime accumulation in high traffic areas so spaces consistently stay fresh. A bonus perk of hiring an external business cleaning service is that it lets internal staff focus maximum time on customers, not chores.
Conclusion
At the end of the day, creating welcoming customer facing areas through stellar organization, comfortable finishes and friendly customer service make visiting any business enjoyable and frictionless. Clients notice and respond positively to cleanliness, care and attention to detail in spaces and service. With small upgrades, better systems and truly attentive staff habits in place, you can create an environment that clients not only love but actively look forward returning to again and again.
