When it comes to selecting a company to handle your parking facility, it can be a very daunting task. With a wide variety of choices, it is sometimes difficult to find the difference between an average company and a great company.
An efficient parking management company does not just control spaces; it manages experiences. They know that parking is a stress-free and smooth process. Here are some of the key factors that can help you make the right decision.
Years of Experience
Experience is an indicator of trustworthiness when you are entrusting a company with a critical component of your property. Find a parking company that has years of practical experience. Professionals are more prepared to address any kind of situation, whether it is day-to-day traffic or an unforeseen emergency.
Low management turnover is another powerful indicator of a great company. Stability in leadership implies that you are developing a relationship with a solid team. This stability usually translates to long-term contracts with their clients.
A Direct Line of Communication
A top-tier parking company ensures you are always connected to the right person. When you call, you should have a dedicated representative who is familiar with your operation.
This saves you time and frustration, providing peace of mind that an expert is actively overseeing your operation and keeping things running smoothly.
White-Glove Approach
The best companies approach each garage with a fresh perspective. They conduct a thorough physical assessment of your property, applying a “white-glove” approach to everything from cleanliness and maintenance to traffic flow.
This tailored approach allows them to identify opportunities for improvement. They might suggest upgrading revenue control systems, enhancing customer service protocols, or implementing a more effective maintenance schedule. This detailed attention ensures your facility operates at peak efficiency.
Transparent Reporting
Your parking facility is a significant asset, and you need to know that your investment is being managed wisely. An exceptional parking partner provides financial reports that are transparent, comprehensive, and easy to understand.
These reports should clearly show how the company is investing in your operation to maximize its value and productivity. This transparency builds trust and assures you that your partner is committed to your financial success. It’s a clear sign of a company that operates with integrity.
Amenities That Add Real Value
The great companies know that a considerate amenity can go a long way to enhance the customer experience and make your facility special.
Consider amenities such as electric vehicle (EV) charging stations, tire inflation stations, windshield washing fluid, and towels. This shows a solid commitment to the partnership. They are not only seeking a short-term agreement; they are committing to a long-term relationship and the success of your property.
Conclusion
Parking must be a non-event for your customers. They must be able to come, park, and go without any trouble. The distinction between an average and an outstanding parking management organization is their commitment to service and collaboration.
Find a partner who will go the extra mile to make sure that your tenants are happy and ensure your income is as high as possible.
